Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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The MADA assessment demonstrates the overall effectiveness of HCDC in sustaining paddy productivity across a wide range of districts. Although the average yield recorded a slight decrease from 5.82 mt/ha in Season 01/24 to 5.50 mt/ha in Season 02/24, it remained 28.28% higher than Season 02/23.

Outstanding yield gains were achieved in Kangar, Titi Haji Idris, Kayang, Tenaga Baru, Kuala Sungai, Usahajaya and Bukit Besar, while Kerpan maintained consistently high productivity throughout the assessment period. The overall results demonstrate HCDC’s ability to deliver sustainable improvements under varying field conditions.

HCDC helps minimise disease pressure during critical crop growth stages, enabling healthier plants and stronger harvests. By safeguarding yield potential, the programme supports greater productivity, profitability and long-term agricultural sustainability.

The Kedah assessment demonstrates the effectiveness of HCDC in improving paddy productivity across multiple districts. Average yield increased from 4.66 mt/ha in Season 01/24 to 5.24 mt/ha in Season 02/24, representing a 17.68% improvement. These results reflect healthier crop development through more effective disease management.

Significant yield gains were recorded in Selama, Merbok, Padang Serai, Bandar Baharu, Asun, Lubuk Batu and Sik, with several districts improving by exceeding 20%. Although Sungai Petani and Changlun recorded lower yields during the season, the overall performance highlights HCDC effectiveness across diverse growing conditions.

HCDC helps minimise disease pressure during critical crop growth stages, enabling healthier plants and stronger harvests. By safeguarding yield potential, the programme supports greater productivity, profitability and long-term agricultural sustainability.

The Perlis assessment demonstrates the positive impact of HCDC in enhancing paddy productivity across multiple districts. Although the average yield declined from 5.00 mt/ha in Season 01/24 to 4.17 mt/ha in Season 02/24, it remained 25.56% higher than Season 02/23, reflecting sustained improvements over the longer term.

Strong yield gains were recorded in Beseri and Bintong, while Titi Tinggi and Mata Ayer maintained higher yields than Season 02/23. Although Paya experienced a temporary decline during Season 02/24, the overall results demonstrate HCDC’s ability to improve productivity across diverse growing conditions.

HCDC helps minimise disease pressure during critical crop growth stages, enabling healthier plants and stronger harvests. By safeguarding yield potential, the programme supports greater productivity, profitability and long-term agricultural sustainability.

The Penang assessment demonstrates the effectiveness of HCDC in strengthening paddy productivity across multiple districts. Average yield increased from 6.50 mt/ha in Season 01/24 to 7.21 mt/ha in Season 02/24, representing a 12.37% improvement. These results reflect healthier crop development through more effective disease management.

Positive yield improvements were recorded in districts including Pokok Sena, Kampung Pelet, Bukit Mertajam and Penaga, while Seri Pulau recovered to match its Season 02/23 performance. The overall upward trend demonstrates the programme’s ability to deliver consistent results across different field conditions.

HCDC helps minimise disease pressure during critical crop growth stages, enabling healthier plants and stronger harvests. By safeguarding yield potential, the programme supports greater productivity, profitability and long-term agricultural sustainability.

The Perak assessment demonstrates the effectiveness of HCDC in improving paddy productivity across multiple districts. Average yield increased from 3.01 mt/ha in Season 01/24 to 4.51 mt/ha in Season 02/24, representing a 48.56% improvement. These results reflect healthier crop development through more effective disease management. 

Significant yield gains were recorded in districts including Kuala Kurau, Lambor, Kuala Kangsar, Parit and Sungai Manik, with several areas exceeding 40% improvement. Even districts with lower baseline productivity showed encouraging recovery following the implementation of HCDC measures. 

HCDC helps minimise disease pressure during critical crop growth stages, enabling healthier plants and stronger harvests. By safeguarding yield potential, the programme supports greater productivity, profitability and long-term agricultural sustainability.

The rescue yield performance shows significant variation across seasons and districts within each state.Clear comparisons can be seen in terms of total yield and percentage changes from one season to another. Some districts recorded improvements, while others experienced declines depending on their seasonal performance.

Several districts achieved satisfactory results, whereas others fell into the unsatisfactory range. During seasons 02/23 and 01/24, most districts showed poor performance as these were initial implementation phases. The district of Selama did not carry out planting in season 02/23 but recorded a positive increase in season 02/24.

Overall, the performance pattern indicates an average deficit across several districts. Despite this, the majority of districts still managed to achieve good rescue yield outcomes. These differences help assess the effectiveness of planting strategies by location. The data also supports improvements in planning for upcoming seasons.

Two tests were conducted to measure the water quality parameters in Sungai Merlimau. The initial samples, S1 and S2, showed unsatisfactory readings and indicated that the water was not at a good quality level. After three weeks of treatment, the study recorded significant increases and decreases across the parameters, reflecting notable changes in the river’s condition.

The comparison between the before and after results also shows a large and clear difference, demonstrating a strong improvement in overall water quality. Following treatment, the average readings fall within a very good and healthy water quality range. These findings confirm that the river’s condition improved substantially over the three-week period.

Two tests were conducted to measure the water quality parameters in Sungai Merlimau. The initial samples, S1 and S2, showed unsatisfactory readings and indicated that the water was not at a good quality level. After three weeks of treatment, the study recorded significant increases and decreases across the parameters, reflecting notable changes in the river’s condition.

The comparison between the before and after results also shows a large and clear difference, demonstrating a strong improvement in overall water quality. Following treatment, the average readings fall within a very good and healthy water quality range. These findings confirm that the river’s condition improved substantially over the three-week period.

Two tests were conducted to measure water quality parameters in Sungai Salang, using four key indicators to evaluate overall conditions. The results show that each parameter recorded both increases and decreases when comparing the two samples taken three weeks apart.

Despite these fluctuations, the average values before and after still show only minor differences. This indicates that the water quality remains relatively stable across the sampling period. The variations observed are within an acceptable range and do not indicate any major deterioration.

Overall, the water remains in good and controlled condition. These findings suggest that natural changes may have occurred, but not at a level that threatens water quality. The consistency between both tests supports the conclusion that the river’s condition is still healthy. The monitored parameters continue to fall within safe limits. Overall, the results reflect a stable water quality status for Sungai Salang.

Two tests were carried out to measure the water quality parameters in Sungai Tuang. Sample S2 showed better overall water quality compared to S1, except for the pH parameter, which remained at the minimum acceptable level.
The study also recorded both increases and decreases after three weeks of treatment, with the changes reflecting generally positive improvements.

The comparison of average values before and after treatment shows a clear and favourable difference, indicating that the river’s water quality improved significantly. Overall, the treated water is now at a good and satisfactory quality level.

Two tests were carried out to measure the water quality parameters in Sungai Tuang. Sample S2 showed better overall water quality compared to S1, except for the pH parameter, which remained at the minimum acceptable level.
The study also recorded both increases and decreases after three weeks of treatment, with the changes reflecting generally positive improvements.

The comparison of average values before and after treatment shows a clear and favourable difference, indicating that the river’s water quality improved significantly. Overall, the treated water is now at a good and satisfactory quality level.

Two tests were conducted to measure water quality parameters in Sungai Salang, using four key indicators to evaluate overall conditions. The results show that each parameter recorded both increases and decreases when comparing the two samples taken three weeks apart.

Despite these fluctuations, the average values before and after still show only minor differences. This indicates that the water quality remains relatively stable across the sampling period. The variations observed are within an acceptable range and do not indicate any major deterioration.

Overall, the water remains in good and controlled condition. These findings suggest that natural changes may have occurred, but not at a level that threatens water quality. The consistency between both tests supports the conclusion that the river’s condition is still healthy. The monitored parameters continue to fall within safe limits. Overall, the results reflect a stable water quality status for Sungai Salang.

The MADA soil assessment indicates relatively stable conditions during Season 02/24, with the average soil yield recording 5.88 t/ha. Although the overall yield showed a slight 2.40% decrease compared to Season 01/24, several districts demonstrated encouraging improvements in soil productivity.

Notable gains were recorded in Kerpan, Tenaga Baru, Batas Paip, and Bukit Besar, while Kangar also maintained positive growth. However, a number of districts experienced temporary declines, highlighting the importance of location-specific soil and nutrient management strategies.

The analysis also showed an overall improvement in soil pH and potassium (K) levels, while nitrogen (N) remained relatively stable. Variations in phosphorus (P) across districts suggest differing nutrient availability and fertiliser requirements within the MADA region.

These findings provide valuable guidance for future soil management and precision agriculture initiatives. Continuous monitoring of soil conditions and nutrient balance will support informed decision-making, optimise fertiliser application, and strengthen long-term paddy productivity across MADA.

The comparative soil analysis indicates an overall improvement in soil yield across Perlis, Kedah, Perak, and Penang during Season 02/24. Most regions recorded higher productivity than the previous season, demonstrating positive progress in soil performance and cultivation outcomes.

Several districts achieved significant gains in soil yield, particularly Gunung Semanggol, Paya, Bintong, Merbok, and Kayang, reflecting strong recovery and improved field conditions. While a few locations experienced temporary declines, the overall trend remained positive across the assessed regions.

The assessment also revealed improvements in key soil properties, including pH, phosphorus (P), and potassium (K) in many districts. Although nutrient levels varied between locations, the overall soil condition remained favourable for supporting sustainable paddy cultivation.

These findings provide valuable insights for future soil management and agricultural planning. The results support evidence-based decision-making, efficient nutrient management, and continuous efforts to enhance soil fertility and long-term paddy productivity.

The MADA seasonal comparison demonstrates a strong improvement in paddy yield during Season 02/24. The average yield increased to 7.10 t/ha, representing a 23.91% increase compared to Season 01/24 and 29.73% higher than Season 02/23.

Several districts recorded significant gains, reflecting encouraging recovery across the region. Kayang achieved the highest seasonal increase at 100%, while Kodiang recorded the highest yield of 9.53 t/ha, followed by strong performances in Simpang Empat and Kuala Sungai.

While a few districts remained below their previous peak performance, the majority experienced positive yield growth. These improvements indicate stronger field performance and a steady recovery in paddy production throughout the MADA area.

The seasonal assessment provides valuable insights for future agricultural planning and performance monitoring. It supports informed decision-making, efficient resource allocation, and continuous efforts to enhance paddy productivity across the region

The comparative analysis shows noticeable variations in paddy yield across Perlis, Kedah, Perak, and Penang. Despite temporary declines in several districts, Season 02/24 recorded encouraging improvements in most areas. These results reflect a positive recovery in overall paddy production.

Several districts demonstrated significant yield gains compared to previous seasons, indicating improved field conditions and crop management practices. Perak recorded the strongest overall improvement, while Sik resumed planting activities in Season 02/24 after no cultivation during Season 01/24.

Overall, the average yield across the assessed states shows a clear upward trend, with Season 02/24 outperforming previous planting seasons. The results highlight districts with strong recovery while identifying areas requiring continued attention and improvement.

The seasonal assessment provides a reliable basis for evidence-based planning and continuous performance enhancement. It supports better resource allocation, informed decision-making, and sustainable growth in paddy productivity across all assessed states and districts.

The data shows clear differences in soil yield and percentage changes across seasons and districts, with some areas recording increases while others experience decreases. Overall results range from satisfactory to unsatisfactory depending on soil performance, with Perak, Perlis, Penang, and Kedah showing stronger outcomes compared to weaker results in MADA areas.

In season 02/23, Bintong was the only district with no soil yield but showed improvement in 02/24. Most states recorded higher average yields in season 02/24, supported by stable soil pH levels between 4.0 and 6.0, which remain suitable for paddy cultivation.

NPK values vary significantly, indicating different fertilizer needs for each district, and certain areas in Perlis and Kedah show notable potassium declines that signal nutrient imbalance. Overall, most districts achieved solid soil performance with minimal deficits heading into the next season.

The data shows clear differences in yield and percentage changes across seasons for each state and district. There are visible increases and decreases in performance depending on the district.

Some recorded yields indicate underperforming planting results in certain areas. However, season 02/24 demonstrates a positive and encouraging outcome for farmers overall. During season 01/24, the Sik district did not carry out planting but showed a slight increase in yield in season 02/24.

This reflects gradual progress as planting activities resumed. Overall, the average deficit is minimal, and the paddy yield performance in season 02/24 is considered strong. These trends help identify areas needing improvement and highlight districts showing promising recovery.

The seasonal comparison also supports better planning for future planting cycles. The results emphasize the positive
momentum achieved in 02/24.